Insurance companies operate using different technological systems, their application map is usually very complex and includes numerous tools. From solutions for creating policies, to CRM for running customer campaigns, to the claims management system and methods for renewing contracts and policies. The excessive complexity of the application map in the insurance sector gives rise to a series of challenges that significantly impact the conduct of operations and can jeopardize compliance with regulations. Taking into account the specificity of individual company situations, we have tried to collect.
The major critical issues into five large groups:
Fragmentation of the generation of communications Mexico Phone Number Data between multiple systems with the consequent risk of producing documents with inconsistent layouts. This lack of uniformity not only jeopardizes clarity and credibility of communications. But also increases the risk of errors and misunderstandings; Strong dependence on the IT department for document creation and template management. This dependency not only puts a strain on IT resources, but also produces delays and bottlenecks in the policy generation process, increasing overall costs; Lack of a holistic vision of communication due to the difficulty of collaboration between the various teams.
The absence of a unified vision on communication,
Which translates into the difficulty of collaboration Bolivia Phone Number List between the various teams, further complicates things. Incoherent interventions hinder the planning, creation and updating of templates. The final messages are disjointed and the customer experience incomplete, ambiguous, confused; Operational inefficiencies and high costs. The time and resources required to orient oneself in an application map that has developed in a chaotic manner inevitably cause an increase in management costs and hinder the agility and effectiveness of insurance processes; Regulatory risks . Inconsistent document layouts and the absence of centralized control can lead to non-compliance with industry rules, exposing the insurance company to legal consequences and damage to its reputation.
