It is therefore a moment of a reactive nature. Renewal processes , on the other hand, are proactive, occurring upon policy expiration, requiring the insured to reflect on the validity of the risk determination policies included in their contract, and then make a decision on whether to extend coverage . […]
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Data analysis. The most advanced analytics tools allow you to process and analyze large data sets to identify trends. Evaluate risk factors and optimize claims resolution processes. Predictive analytics can be used to predict the frequency and severity of events. Providing useful information to allocate resources and speed up strategic […]
In 2021, the global claims processing software market was estimated at $36.3 billion. According to forecasts, its value will increase constantly, until 2030, with a growth rate of 8.4% . It is therefore a rapidly expanding market, in which digital tools are used to perform numerous functions. From the management and […]
The claims management process is triggered when a policyholder suffers a loss or damage covered by their insurance policy. Following the occurrence of unforeseeable events such as accidents, property damage or other types of insurable incidents. It involves three steps: the presentation of the case. The assessment of the damage […]
Reduction of operating costs and simplification of contract and quote generation processes. Among the most impactful advantages that a CCM can bring, there is certainly the rationalization of operational processes. By automating and optimizing contract and quote generation processes, CCM significantly reduces operating costs. Simplifying these critical processes not only […]
Simplifying the customer journey. Involves multiple touchpoints, from policy issuance to claims processing. CCM systems provide a holistic view of customer interactions, enabling insurers to intervene across the entire policyholder journey. Doxee perfectly understands the innovative scope of an approach to communication management that aspires to become global. With the […]
Let’s now try to draw some conclusions. We’ve seen how, as the insurance industry continues to evolve, optimizing document generation processes is essential to improving operational efficiency and customer satisfaction. Customer Communications Management emerges as an indispensable tool, capable of supporting insurers in developing strategies for the design, distribution and management of communications […]
Digital communication, Customer Communications Management (CCM) and personalization are united by a symbiotic relationship: in the case of the insurance market this means that communications management software can radically transform the way insurers interact with their insureds . Fundamentally, digital communication provides the infrastructure – technological, methodological and cultural – […]
In general we can say that a personalized approach to communication fosters a deeper connection. That goes beyond transactional exchanges between insurers and insureds. Transforming communications into truly meaningful interactions. The bottom line is that policyholders feel more heard, understood, and engaged. When they receive communications that directly address their […]
In the insurance industry, efficient and accurate document generation is critical. To maintaining compliance, improving customer experience and streamlining internal processes. CCM (Customer Communications Management) systems allow you to achieve these objectives. Can leverage CCM to improve insurance document generation processes. While transforming their communications and moving out of the […]
Cloud platforms also excel at ensuring compliance with regulatory standards . Compliance with industry-specific and regional regulations not only mitigates legal risks, but also strengthens customer confidence in the company’s commitment to compliance and data protection. Communication channels integrated within cloud platforms then offer the opportunity to improve customer engagement. In addition […]
Implementing a cloud billing platform in the utility industry offers multiple benefits. Particularly in terms of security, efficiency, compliance, quality of communication and reduced customer support costs. In this sense, it is increasingly establishing itself as a key element of a technological infrastructure capable of supporting. The creation of customer […]
