The telecommunications industry, given the sensitivity of the customer data that companies hold. Cloud-based CCMs have robust security measures, including encryption, multi-factor authentication, and regular […]
Tag: Mobile phone number data
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Why adopt a CCM for the telco sector?
The customer journey in the telecommunications sector includes all moments of contact with the company, online and offline. For example transactions, access to the service […]
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Amplify the impact of personalization at scale
The pandemic three quarters of customers abandoned a store. Product or purchasing method and opted for the alternatives considered in that moment. More capable of […]
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CCM for the telco sector
Customers today expect more from telco companies than just the ability to connect – they demand experiences uniquely designed to meet their specific needs and […]
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The contribution of digital communication to claims management
Multi-channel and synchronized customer management. By integrating different communication channels, insurers can provide concrete answers both in the case of corporate needs and in the case […]
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Which the customer connects with the company.
By the customer (the insurer is aware of these preferences thanks to the digital traces that the user left every time he interacted with the […]
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The advantages of digital communication on claims management
It is therefore a moment of a reactive nature. Renewal processes , on the other hand, are proactive, occurring upon policy expiration, requiring the insured […]
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Technologies that are changing claims management processes
Data analysis. The most advanced analytics tools allow you to process and analyze large data sets to identify trends. Evaluate risk factors and optimize claims […]
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Never underestimate the customer experience
In 2021, the global claims processing software market was estimated at $36.3 billion. According to forecasts, its value will increase constantly, until 2030, with a […]
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Claims management: presentation, evaluation, settlement
The claims management process is triggered when a policyholder suffers a loss or damage covered by their insurance policy. Following the occurrence of unforeseeable events […]
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Claims management: how to enhance it thanks to technology
Reduction of operating costs and simplification of contract and quote generation processes. Among the most impactful advantages that a CCM can bring, there is certainly […]
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The customer journey in the insurance industry
Simplifying the customer journey. Involves multiple touchpoints, from policy issuance to claims processing. CCM systems provide a holistic view of customer interactions, enabling insurers to […]