It is therefore a moment of a reactive nature. Renewal processes , on the other hand, are proactive, occurring upon policy expiration, requiring the insured […]
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Technologies that are changing claims management processes
Data analysis. The most advanced analytics tools allow you to process and analyze large data sets to identify trends. Evaluate risk factors and optimize claims […]
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Never underestimate the customer experience
In 2021, the global claims processing software market was estimated at $36.3 billion. According to forecasts, its value will increase constantly, until 2030, with a […]
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Claims management: presentation, evaluation, settlement
The claims management process is triggered when a policyholder suffers a loss or damage covered by their insurance policy. Following the occurrence of unforeseeable events […]
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Claims management: how to enhance it thanks to technology
Reduction of operating costs and simplification of contract and quote generation processes. Among the most impactful advantages that a CCM can bring, there is certainly […]
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The customer journey in the insurance industry
Simplifying the customer journey. Involves multiple touchpoints, from policy issuance to claims processing. CCM systems provide a holistic view of customer interactions, enabling insurers to […]
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Document generation in insurance: all the advantages of CCM
Let’s now try to draw some conclusions. We’ve seen how, as the insurance industry continues to evolve, optimizing document generation processes is essential to improving […]
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The dynamic intersection of digital channels
Digital communication, Customer Communications Management (CCM) and personalization are united by a symbiotic relationship: in the case of the insurance market this means that communications […]
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Seamless integration with digital ecosystems
In general we can say that a personalized approach to communication fosters a deeper connection. That goes beyond transactional exchanges between insurers and insureds. Transforming […]
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Document generation in insurance
In the insurance industry, efficient and accurate document generation is critical. To maintaining compliance, improving customer experience and streamlining internal processes. CCM (Customer Communications Management) […]
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How to exploit the CCM for document generation in the insurance sector
Customer Communications Management includes the set of strategies and tools that companies use to design , implement , manage and distribute their communications to customers […]
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Improving customer strategy in utilities thanks to cloud technology
Implementing a cloud billing platform in the utility industry offers multiple benefits. Particularly in terms of security, efficiency, compliance, quality of communication and reduced customer […]