As the working population continues to decline in recent years prompt training and appropriate guidance is one of the issues that companies must address in terms of call center management and quality maintenance. That s not all. For example even if customer nes change the introduction of voice recognition will enable quicker discovery bas on data rather than intuition enabling reliable decision making.
For this reason introducing
Speech recognition as a means of scientifically verifying speech and utilizing it as data will a weapon to maintain and improve high quality and increase competitiveness. Introduction of consulting services AI voice recognition solution for contact centers AmiVoice Communi Saudi Arabia WhatsApp Number List cation Suite Common problems when introducing voice recognition From here let s take a look at the points to note in the installation process from the story of the administrator who actually introduc speech recognition to a large scale center at our company. First of all when I ask what kind of barriers there were when introducing voice recognition for the first time I don t know how to install I don t know what to do to improve the introduction effect operator confusion A voice came up.
I don t know how to install None
Of the managers at the call center had experience implementing voice recognition so they were in a state of trial and error and fumbling. On the other hand the manager of a call center where voice recognition has en install from the ginning says that he has never heard such a Email Data voice from an operator. In order to prevent operator confusion there . Managers who have experienc the introduction of voice recognition say that the st time to introduce voice recognition is the time to review the direction of the call center and make a major change in direction or the time to reorganize the organization and operation of the call center.