Why improving the citizen experience. An improvement that takes the form of the distribution of high quality services. Has become a strategic priority for the entire public sector. So much so that 81% of public organizations (Source: Cgi) intend to become partially or entirely digital in the short term.
If public institutions can build a citizen experience projected into the future. Capable of satisfying the changing needs of contemporary users. It is, above all, by virtue of the progress introduced by digital transformation.
If it is necessary to integrate automation and multi-channel in all phases of the insurance journey. The renewal of the policy – which occurs on average once a year – is certainly a crucial step. And must be designed in such a way as to be perceived by the insured as transparent and frictionless.
Why is the moment of insurance renewal so crucial (today more than ever)?
Today the insurance industry has to face an urgent need for modernization: the typical methods of interaction that until a few years ago were sufficient to guarantee a lasting connection with customers must be adapted to the changes that have Cambodia WhatsApp Number Data affected insurers and policyholders. Insurance renewal processes are crucial moments in the customer-insurer relationship, which contribute, if successful, to long-term corporate sustainability. This is because retaining existing customers is often cheaper than acquiring new ones. The point to highlight here is that thanks to a seamless, transparent and customer-centric renewal experience, the chances of loyalty significantly increase.
The constantly evolving demands of customers,
The new tools that allow unprecedented data collection, unpredictable events that impact communities with dramatic outcomes. These are all elements Argentina WhatsApp Number List that have a huge influence. On the dynamics and results of the insurance sector . That’s why, everywhere in the world, insurance companies are investing in digital innovation to contain operating costs, improve customer engagement and grow their business. The digitalisation of the customer journey has redefined the standards of product and service offerings, helping to raise customer expectations in any sector. That the most far-sighted companies have been committed to creating digital value for years is indisputable evidence, but when is the right time for them to intervene if they want to obtain the best return on their digital investment?