Fastweb’s experience represents a tangible example of how the synergy between digital product development and customer focus can be successful in the current market. In […]
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The link between product innovation and Customer Experience
Product innovation and customer experience are two critical elements to the success and sustainability of any modern business. But how are they connected? Product innovation goes beyond […]
How to improve the Customer Experience?
To enhance Customer Experience , it is essential to adopt a continuous commitment and a holistic approach. That involves all departments and levels of the […]
Investing in Research and Development (R&D)
An example would be a company that produces food products. They might experiment with different ingredients or new manufacturing processes to improve the taste and […]
How to implement product innovation to improve Customer Experience
Implementing product innovation to improve the customer experience is a fundamental step to remain competitive in the market. Some key steps to do this are: Customer Needs Analysis Gathering […]
What is Product Innovation?
Product innovation is a concept that is rapidly gaining more relevance in the digital world. But what exactly does it mean and how can it […]
The integration of images in the form of personalized interactive
The integration of images in the form of personalized interactive videos allows you to create a stronger emotional connection. Again, it’s not just about conveying […]
How digital communication improves the citizen experience
If the goal is to make interactions between users and public organizations as user-friendly and efficient as possible, it is by prioritizing digital communication that public […]
What does the citizen experience of the future look like?
Similar to the customer experience in the private sector, the citizen experience is increasingly being designed around user needs. This means that to provide services […]
How to improve renewal processes in the insurance sector
Why improving the citizen experience. An improvement that takes the form of the distribution of high quality services. Has become a strategic priority for the […]
Why do citizens’ expectations continue to be disappointed?
The strengthening of a series of activities with important social significance. Such as for example the collection of information and the provision. Both in virtual […]
The concepts of customer experience and user experience
In other words: through the citizen experience. Which is given by the sum of the individual moments of contact with public institutions. An individual experiences […]