The reason is that the operator can understand why voice recognition is necessary . What you can understand in. that s right. Introducing voice recognition is just a means not an end. What you want the center to and what it is for and whether or not the upstream design is solid is a big point in achieving an effect. What are the measures after introduction What should I do specifically As a measure that is often mention in the use of voice recognition quality evaluation Performance contribution is.
Here we will explain quality evaluation
And measures for contributing to business performance with examples. Quality evaluation When I ask the manager about the first measures implement after the introduction of speech recognition the answer was automatic evaluation of quality. It is standard practice to start quality evaluation in the early stages after the introduction of speech recognition. Especially in a large call Singapore WhatsApp Number List center with more than seats more than operators are enroll and it is difficult to evaluate all of them quickly with human wave tactics. Therefore by using voice recognition and automatic evaluation it is possible to significantly ruce man hours and time. However instead of automatically switching everything we recommend a hybrid of human evaluation by QA personnel and automatic evaluation by voice recognition. In that case automatic evaluation by voice recognition is to ensure quality and human evaluation is to increase satisfaction.
Early detection of quality deterioration
And rule deviations through automatic evaluation ensures quality and prevents complaints. On the other hand human evaluation is suitable for whether the customer is satisfi and whether the response is satisfactory. In order to secure time for voice recognition and auto Email Data mat. Automatic evaluation can check all calls without the risk of QA staff absenteeism or resignation ensuring the same quality at all times. In addition by mechanically evaluating all calls it comes clear what the operator is not doing so there is also the advantage that the operator can satisfi with the evaluation.