The telecommunications industry, given the sensitivity of the customer data that companies hold. Cloud-based CCMs have robust security measures, including encryption, multi-factor authentication, and regular […]
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Why adopt a CCM for the telco sector?
The customer journey in the telecommunications sector includes all moments of contact with the company, online and offline. For example transactions, access to the service […]
Amplify the impact of personalization at scale
The pandemic three quarters of customers abandoned a store. Product or purchasing method and opted for the alternatives considered in that moment. More capable of […]
CCM for the telco sector
Customers today expect more from telco companies than just the ability to connect – they demand experiences uniquely designed to meet their specific needs and […]
The contribution of digital communication to claims management
Multi-channel and synchronized customer management. By integrating different communication channels, insurers can provide concrete answers both in the case of corporate needs and in the case […]
Which the customer connects with the company.
By the customer (the insurer is aware of these preferences thanks to the digital traces that the user left every time he interacted with the […]