On the other hand the support desk mainly deals with questions about internal IT utilization and customer trouble consultations. Difficult technical questions often cannot solv on the spot so they are hand over to a specializ department. Difference tween support desk and contact center The support desk is mainly responsible for solving problems that occur in the system how to use products and support for troubles.
The area of support is limit
Compar to contact centers and basically only answers to questions. A contact center is a point of contact that responds to inquiries from various channels such as telephone email SNS and websites. Compar to the support desk the scope of work is wider and not only respon Armenia Email Lists ding to inquiries but also introducing new products and proposing and attribute information. In this way contact centers often play the role of sales representatives such as upselling and cross selling. We not only answer questions on the spot but also take action to increase profits. In addition we also play a role in compiling and submitting complaints opinions and impressions receiv from customers in reports which will lead to future product development and service improvements.
Advantages of setting up a support
Desk The nefits of setting up a support desk include improving services rucing the burden on employees and rucing labor costs. In the first place without a dicat Email Data support desk the in house SE who is a technical staff will contact each time and there is a risk that it will interfere with the original work such as it will difficult to ensure the quality of customer support. The nefits of setting up a support desk are detail low. Improve service Since it is a dicat point of contact for inquiries it is possible to smoothly respond to questions and consultations receiv from customers.