If it s internal it might something like a system not working properly or wanting to know how to use a tool. Depending on the company there are various ways to call it and it is sometimes call a service desk or a help desk . There is no big difference in the work content but in the case of a service desk you may responsible for information dissemination and research. In addition the service desk covers a wide range of operations and there are many cases where all problems are resolv through a single point of contact.
On the other hand help desks
And support desks rarely respond to all inquiries and may return calls to employees and customers from specializ departments that have en taken over. Although there are some minor differences it remains the point of contact for solving q. In this article we will use the same Argentina Email List meaning. Introduction of chatbot solution reasons why chatbot introduction fail and points for success Difference tween support desk and in house SE In house SEs are involv in the development construction and operation of systems us in internal business. You will play a role in building a system so that you can efficiently carry out your work using IT.
Depending on the company there are cases
Where the in house SE plays the role of the support desk. Especially in small and mium siz enterprises with limit human resources it is not uncommon for an in Email Data house SE to also serve as a support desk. The support desk and in house SE have different areas of support. In house SEs are good at supporting more technical aspects such as system planning introduction operation coordination with vendors and maintenance. As a result even in response to inquiries such as system failures we can present concrete solutions on the spot.