What kind of strategy will lead to the success of the company depends on the customer s business form and management system and there is no absolute correct answer for the measures to promote customer success. If the direction of the approach is wrong it may lead to the cancellation of the service . In addition since it is practically impossible to support all customers it is necessary to have an approach to identify high touch customers who can expect high returns. summary Customer success is a strategy aim at maximizing customer success and profit.
Customer support takes a passive
Approach to customer inquiries while customer success involves service providers taking an active approach to customers. The essential purpose of customer success is to support the success of customers through solution introduction support after sales follow up after implementation and proposals for solving problems and to prom Russian Federation Email List ote the maximization of the company s profitability . If you are a your competitors do not have please read the following materials.Today as the importance of customer experience is strongly recogniz the approach of customer success is attracting attention. But how does this new type of customer service differ from traditional “ customer support ” In this article we will explain in an easy to understand manner the characteristics and nefits of customer success the purpose of implementation suitable services and the difference from customer support.
Table of contents What is customer support
What is Customer Success The difference tween customer support and customer success nefits of Implementing Customer Success summary What is customer support Customer support is the job of responding to inquiries and consultations Email Data from customers regarding products and services. There are various channels for customer inquiries such as phone email and chat but basically the work starts when the customer contacts you. The basic job content of customer support is to respond to inquiries and troubles but the company accumulates knowlge such as what kind of inquiry was made by which customer ・Sharing is also a big role.