At Home Demonstration The Age of Contact Centers at Home What are the system functions requir to achieve this table of contents Inquiry management is one of the CRM customer management functions Traditional Contact Management Is Risky nefits of Contact Management with CRM Disadvantages of Inquiry Management System Point of introduction of inquiry management system summary Inquiry management is one of the CRM customer management functions CRM is an abbreviation.
Customer Relationship Management
And is translat as customer relationship management in Japanese but in many cases it refers to the customer management system of IT tools. CRM implements a variety of features that help you maintain customer relationships including inquiry management. The inquiry management function of CRM allows you to manage past inquiries receiv from outside. You can man Chad Email List age and share information within the department such as when from whom what kind of inquiry was receiv how it was handl and who was in charge. You can also manage attribute information such as customer name addrespany s products and services in the past what was purchas purchase amount purchase frequency etc. There is also a function that can analyze customers and the analyz contents can output as a report.
Effective approaches are possible
By analyzing and extracting targets from past havior history and attributes. Furthermore in recent years the numr of products equipp with to deliver step mails Email Data to record lead information has increas. By introducing CRM you can accurately grasp customer attributes and havior history and also realize appropriate inquiry management. It is an effective system for improving the operational efficiency of departments such as contact centers that directly interact with customers as a point of contact for a company.