It is a malicious act that tries to push through demands by threatening to set fire to the house kidnap etc. It would fine if it was just a threat but the possibility that some of them will actually take action cannot rul out. Due to the safety of our employees we must careful. Effective measures against customer harassment If you do not take measures against customer harassment it will lead to employee turnover and a deterioration in business performance.
Effective countermeasures include
Creating and sharing manuals consulting with police and lawyers and obtaining evidence. Create a response manual and share it within the company If you have a manual on how to deal with customer harassment employees can respond accordingly. Even if you are verbally Cuba Email List abus you will able to respond calmly according to the manual. It is also important to . By sharing the manual a unifi response is possible. In addition the manual can expect to have the effect of coming a mental support for employees. No matter what you say you will able to respond resolutely thinking that you should act according to the manual. talk to police and lawyers For excessive customer harassment consult the police or a lawyer. Legal action is effective in cases where employees have en threaten or subject to acts that damage the company s image.
Receiving threats and leaving them
Unattend may endanger the safety of your employees. Not only is the employee at risk but the company may also accus of violating its duty of care to e Email Data nsure safety. In addition to the police and lawyers the Ministry of Health Labor and Welfare has establish a consultation desk for companies and workers. leave evidence If you leave evidence of customer harassment it will useful when you consult with the police or a lawyer.