Normally the operator will not hang up the call but in su. Ich cases the operator may politely decline the call fore ending the call. Avoid answering phone calls that are difficult fo. Kr your boss The boss of the call center is call SV supervisor and is suppos to take over cases . Ithat are difficult for ordinary operators to handle or tha. It require specializ knowlge. However in cases where the burden on the ope. Irator is heavy such as complaints the boss may not able to take over the phone for a long time. It s stressful to caught tween the boss s instructions and the customer s demands.
There is a call center from the user
Perspective Up to this point we have talk about the operator side but from here on we will introduce the user s point of view. If you ve ever us a call center there may some content that you can sympathize with. No matter how many times I call it won t connect Not ing able to con Cambodia Email List nect is a frustration that many call center users have experienc. After a long call I think I ve an automat voice saying We re busy right now so please try again. Many people also find it frustrating when they have to press multiple buttons to reach an operator. If the inquiry is simple it is often the case that we wait longer than we spoke. No call back from operator If we cannot answer your inquiry immiately we are often told that we will look into it and get back to you later.
However even though I said I would get
Back to you soon I couldn t get back to you even though I was waiting. I haven t heard from you in a while so if you call me you may feel even more uncomfort Email Data able cause there is no one in charge. Especially in the case of a landline phone if you are told that you will call back you may change your schule and wait for the call so if you are late I would like to hear a word.
