What is the Importance of a CRM System in a Contact Center DX customer engagement Recommendations for future contact centers Inquiry Management System Features The main functions of the inquiry management system are centraliz management of contact points and visualization of response status. Inquiries sent to the counter can aggregat in one system and the response status can visualiz contributing to the improvement of work efficiency. Centraliz management of customer information and contact points The inquiry management system can centrally manage customer personal information inquiry history and response history.
Since the information you want
To refer to when making inquiries such as past inquiries and response history is aggregat smooth customer support is possible. Since inquiries from multiple channels such as telephone email SNS and website can collect and manag it is also an advantage to narrow do Egypt Email List wn to one tool. Visualization of response status Since the inquiry management system errors such as delays omissions and double responses. In particular at contact centers that receive a large numr of inquiries if the response status cannot visualiz confirmation work will take time and unanswer inquiries will accumulate. It is important to visualize the response status cause mistakes are likely to occur if you are overwhelm with work and in some cases you may lose the trust of your customers.
Issues in conventional Excel management
Although the use of Excel can cit as a method of managing inquiries other than the inquiry management system this method has various problems. As the numr of inqu Email Data iries increases the size of the file increases which may slow down Excel startup and response ruce work efficiency and even damage the file. Furthermore while someone is entering data you can only view it and you cannot share inquiry information in real time. It is also necessary to take security measures such as setting passwords and restricting access so that files are not leak.
