Visualization of response status Since the inquiry management system can check the response status of inquiries it is possible to prevent human errors such as delays omissions and double responses. In particular at contact centers that receive a large numr of inquiries if the response status cannot visualiz confirmation work will take time and unanswer inquiries will accumulate. It is important to visualize the response status cause it is easy to make mistakes when doing business as much as possible and in some cases there is a risk of losing the trust of customers. Issues in conventional Excel management.
Although the use of Excel
Can cit as a method of managing inquiries other than the inquiry management system this method has various problems. As the numr of inquiries increases the size of the file increases which may slow down the startup and response of Excel ruce work efficiency and Ghana Email List even damage the file. Furthermore while someone is entering data you can only view it and you cannot share inquiry information in real time. It is also necessary to take security measures so that files are not leak. Advantages of introducing an inquiry management system The following are the main nefits of introducing an inquiry management system. Improving response quality and customer satisfaction Efficiency of inquiry response work Facilitating business improvement Centraliz management in the system can expect to improve customer satisfaction by responding quickly to inquiries and preventing omissions.
By utilizing the template function
Of the system it is also possible to conduct business efficiently. If you use the aggregation function it will also lead to smoother business improvement. Improving response quality and customer satisfaction By introducing an inquiry management system it is possible to conso Email Data lidate and centrally manage the contents of inquiries. By viewing the information at the time of response the response will smoother and since it is possible to grasp the inquiries that have not en handl and those that have en handl appropriate management can achiev.