Since the information you want to refer to when making inquiries such as past inquiries and response history is aggregat smooth customer support is possible. Since inquiries from multiple channels such as telephone email SNS and website can collect and manag it is also an advantage to narrow down to one tool. Visualization of response status Since the inquiry management system can check the response status of inquiries it is possible to prevent human errors such as delays omissions and double responses.
In particular at contact centers
That receive a large numr of inquiries if the response status cannot visualiz confirmation work will take time and unanswer inquiries will accumulate. It is important to visualize the response status cause it is easy to make mistakes when doing business as much as poss Djibouti Email List ible and in some cases there is a risk of losing the trust of customers. Issues in conventional Excel management Although the use of Excel can cit as a method of managing inquiries other than the inquiry management system this method has various problems. As the numr of inquiries increases the size of the file increases which may slow down Excel startup and response ruce work efficiency and even damage the file. Furthermore while someone is entering data you can only view it and you cannot share inquiry information in real time.
Also necessary to take security measures
Such as setting passwords and restricting access so that files are not leak. Advantages of introducing an inquiry management system The following are the main nefits of introducing an inquiry management system. Improving response work Facilitating business impr Email Data ovement Centraliz management in the system can expect to improve customer satisfaction by responding quickly to inquiries and preventing omissions. By utilizing the template function of the system it is also possible to conduct business efficiently.