Depending on the center if it is necessary to use a large numr of systems such as voice recognition knowlge recommendation contact center CRM core system etc. it is necessary to devise the screen layout of the tool and verify whether the work can execut appropriately . Depending on the center there are also places where dual displays and large screens are introduc for work. Points to consider after introduction This kind of tool doesn t end when you introduce it. From there we move on to the Consolidation phase.
There are various points to fixation
Start small When installing a tool it is recommend to start small focus on a limit numr of target operators rather than suddenly deploying all of them . You can make the tool easier to use by adjusting the UI and tuning the knowlge while having the target operator actu Argentina Phone Number List ally use it. We ask veteran operators who do not use it in production to use it get and decide who should introduc in production. It is also important to have not only operators but also administrators see how the tool works and get their opinions. Establish tool usage The most important thing is to get people to log in and use the tool . At first the administrator checks the operator s login status looks at the layout of the screen during a call and determines in detail.
Whether it is actually us for work After a certain
Period of time has pass we conduct a user survey with the operators and obtain feback on what they find inconvenient insufficient QA and the degree of imp Email Data rovement in customer service. Knowlge recommendation is effective only after logging in and using it while answering automatically displaying the FAQ using it effectively shortening the hold time shortening the call time and rucing mistakes.