Veterans have high basic skills and are accustom to searching manuals and traditional knowlge tools so they often do not look at the screen even if the FAQ is automatically display. Also even the slightest mislaling can hinder business operations. It is also not recommend for complete newcomers as they cannot judge whether the automatically display knowlge is right or wrong and may end up with incorrect guidance or reading the content.
When targeting new employees it is necessary
To devise a method of introduction according to the response level such as narrowing down the skills and limiting the knowlge display. The most effective are mid level operators who are not yet on their own but who are on their feet. He has the basic the details. Therefore it is n Algeria Phone Number List cessary to respond while searching a lot of knowlge but if you respond by manual search while conducting complicat exchanges smooth exchanges will not possible and hold time will increase. We will display the appropriate QA by knowlge recommendation. If the wrong knowlge is display the skill will also let you know and search for another knowlge to complete the correct response. If we receive feback on the trouble it will lead to improvement of the performance of the display.
In other words the key to successful introduction
Is to select the target operator and maximize the effect bas on the center s skill distribution. In addition the response of veteran operators is often helpful to all operators so rather than ing a tool user ask them to cooperate in scrutinizing knowlge improve QA and analyze th Email Data eir talk. I create QA that leads to good answers. Decide who will use the knowlge recommendation tool Check system environment The knowlge recommendation tool automatically searches for and displays relevant QA while talking with the screen on during a call.