It may not a problem with the leads but a problem with the content of the FAQ. There are cases where the answer that the questioner seeks is not prepar or it is not treat as a frequently ask question in the first place. Once again let s organize the frequently ask questions and reflect them in the FAQ. The use of chatbots is also effective in rucing unnecessary inquiries. Since the questioner can quickly obtain the information they want it also leads to an improvement in customer satisfaction.
Point Prepare answers that can understood
Even by those with low literacy Literacy is the ability to understand and apply things. If you are a questioner with low literacy you may not able to understand even if you give an appropriate answer. Therefore it is necessary to prepare an answer that is clearly understood by Bahamas Email List such a questioner. Try to avoid using too many jargons as they may not understood by the is requir to avoid technical terms as much as possible and use simple and easy to understand sentences. Conversely support desk personnel may not able to understand your question. Depending on the person there may cases where they cannot explain things logically and cannot give an appropriate answer. In such a case it is also important for the support desk staff to grasp the outline fore and after the talk and guide them well.
We understand that this requires
Excellent communication skills. Point Knowlge sharing and incident management to ruce time to response The support desk receives inquiries from various chann Email Data els such as phone email chat and SNS. Therefore there are many cases where it takes time to reply. If you spend too much time on the answer itself it may cause trouble for the other party. For example if you receive an inquiry about a system malfunction from within the company if you wait too long the system necessary for your business will stop and the business itself may stop.