Software provision service A service that allows you to use the software for a fix period of time for a fix fee. The service provider […]
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Providers who expect to continue using the service
The fact that it is easy to acquire users is also a big advantage. In the recent subscription type business model many services are running […]
Disadvantages of subscription
In this article we will explain the advantages and disadvantages of subscriptions separately for the provider side and the user side and also introduce actual […]
Possible to respond flexibly to changes in user
Users who receive guidance that is individually optimiz according to the situation will feel that they have en provid with what they were looking for […]
Center users are not satisfi if operators
In order to improve the user experience UX in contact centers it is necessary not only to solve the questions of users who have spent […]
On questions such as What product service
What is the Importance of Text Mining in Contact Centers How can voice recognition technology us to advance contact centers and achieve customer satisfaction and […]
When a company provides a quality
For example experiences such as the inquiry form is easy to fill in and convenient and the relat products are locat nearby making it easy […]
When receiving a complaint from a customer
When analyzing nes use frameworks such as RFM analysis segmentation analysis and CTB analysis. Get close to your customers A contact center is a point […]
Introduce points and procures measures
Also if support using chat is popular you can set goals such as resigning the site to guide customers to chat and increase the ratio […]
We can penetrate into such deep
To get people to choose from saturat goods and services Today the market is flood with all kinds of goods and services. In today s […]
Customers choose from among the many goods
A business that simply responds to customer nes is not custo. Imer orient . This is cause even if all the customer s nes are […]
Common to ask questions about attributes
To increase your survey response rate keep personal questions to a minimum and group them in the first half. In order to avoid distrust among […]