A business that simply responds to customer nes is not custo. Imer orient . This is cause even if all the customer s nes are met it is not necessarily what the custo. K mer really wants. A customer orient business strives to satisfy latent desires and nes that even the custome. Krs themselves are not aware of. Many managers and people in charge may think Our company puts the customer first so it doesn t matter. However there are many cases in which while ostensibly the customer is first in reality the . Kcompany s profit is the top priority.
What is the Importance of a CRM
System in a Contact Center How can voice recognition technology us to advance contact centers and achieve customer satisfaction and operational improvements Why is customer orientation attracting attention The reason why customer orientation is attracting att Bhutan Email List ention is that it leads to increas profits. In addition in order to have on the market it is necessary to have a way of thinking that prioritizes customer nes. cause it leads to profit expansion One of the reasons why customer orientation leads to increas profits is that it ruces the cost of acquiring new customers. We can build good relationships with existing customers cause we do business with the customer as our top priority.
As a result if satisfaction increases
And customers come repeat customers you won t have to spend a lot of money to acquire new customers. It has en point out that the cost of acquiring new custom Email Data ers should five times the cost of selling goods and services to existing customers. This is call the rule . On the other hand there is also the rule which states that by preventing customer outflow by profits can improv by at least . Acquiring new customers is not cost effective. It is necessary to focus on attracting new customers but focusing on increasing the ratio of existing customers will lead to increas profits.
