In order to dispel these concerns it is necessary to have a me. Ichanism that visualizes the voices of all communicators and issues alerts fore pro. Iblems come serious . Therefore the voice information solution AmiVoice which grasps the response of all communi. Icators in contact centers. AmiVoice is a service that uses speech recognition technology and is us in various situations including co. Intact centers. It is a tool that can visualize voice and is said to have the top share in Japan. It is characte. Iriz by implementing the latest deep learning technology and boasting a highly accurate speech recognition rate.
It is provid by a company that
Has en researching and developing speech recognition technology for more than years and it can said that it is also characteriz by having a speech recognition engine that can handle technical terms in all industries. Industries such as healthcare finance manufacturing and Malaysia Email List construction use a variety of jargon and AmiVoice has no problem recognizing them. It can customiz individually according to the introduction so it can us in any company or business. Therefore home bas contact centers in any industry can monitor transcrib audio detect alerts and follow up with communicators. AmiVoice does more than just transcri speech detect keywords and issue alerts. From the next section we will introduce the features that can us in home contact centers.
Advantages of AmiVoice introduction
For home contact centers Speech to text for active monitoring With AmiVoice you can visualize the content of calls from the creat seating chart and monitor multiple calls at the same time. Communicators can receive follow up from the SV according to the content of the call so they can Email Data concentrate on responding to customers with peace of mind. In addition it is possible to grasp trends in incoming calls relat to specific keywords through reporting and it is also possible to aggregate and output data such as the thank you rate the numr of NG words and the numr of calls by product.