It is necessary to choose a system that has measures against unauthoriz access such as data and communication encryption and access authority settings. Also if you can receive support such as support for system environment construction and troubleshooting you will feel more secure. summary The inquiry management system is a system that collects and centrally manages inquiries to the counter and its introduction can expect to improve operational efficiency and customer satisfaction.
It can us as a tool to replace
Excel cause it is easy to share data within the company and has extensive security measures. When choosing a system it is necessary to check the terminals and channels us for business necessary functions etc.A chatbot is a combination of the words “chat” and “bot” and is a program that automatically conducts conversations. Chatbots can two types of chats mann chats that are han Fiji Email List dl by humans and unmann chats that do not require human intervention. Chatbots are unmann chats. A chatbot is a mechanism that responds by programmatically processing questions enter by text or voice. anc exchanges are possible. Types of chatbots There are two types of chatbots a rule bas type that conducts conversations bas on rules and a machine learning type equipp with AI.
Each has its strengths and weaknesses
So it s important to use them wisely. Rule bas type that conducts conversations bas on pre creat rules A rule bas type is a chatbot that responds by programming a scenario that will the base of the conversation in advance. Suitable for automating responses to freque Email Data ntly ask questions and troubles. As the user selects the display options the scenario progresses and finally provides the necessary information. It is also possible to display an article that contains the request information. If you have articles that summarize existing frequently ask questions you can easily build a chatbot system.