Therefore home bas contact centers in any industry can monitor transcrib audio detect alerts and follow up with communicators. AmiVoice does more than just transcri speech detect keywords and issue alerts. From the next section we will introduce the features that can us in home contact centers. Advantages of AmiVoice introduction for home contact centers Speech to text for active monitoring With AmiVoice you can visualize the content of calls from the creat seating chart and monitor multiple calls at the same time.
Communicators can receive follow
Up from the SV according to the content of the call so they can concentrate on responding to customers with peace of mind. In addition it is possible to grasp trends in incoming calls relat to specific keywords through reporting and it is also possible to aggregate and output Myanmar Email List data such as the thank you rate the numr of NG words and the numr of calls by product. It is also possible to brush up the support method on a daily basis according to the situation. operation By using AmiVoice two way communication tween communicators and SVs can easily operat. Communicators can escalate to SV on the same UI. Of course it is also possible to ask specific questions by pasting voice data convert into text into the chat.
Managers will able to detect
Alerts from the seating chart view call content in text and follow up with communicators in real time via chat. Since escalation is possible with a simple operation it is thought that it will also lead to the prevention of omission of alerts from communicators. Realization of Email Data active follow up by detecting keywords and emotional changes By setting keywords in advance with AmiVoice it is possible to detect anomalies fore escalation from communicators . By simply setting keywords and thresholds in advance problems can detect from specific keywords and emotional changes and immiate follow up can carri out.