Also keeping customers waiting for too long can lead to complaints and loss of trust. Trust takes a long time to build but can lost in an instant. To avoid such risks thoroughly implement knowlge sharing and incident management. By registering the problems that occurr and how they were resolv as incidents it is possible to respond smoothly when the same problem occurs in the future. It s not enough to just register it as an incident it nes to shar across the support desk as knowlge. Also record and manage the time requir for resolution.
If you record the time it took to solve
The problem you can tell the other party the estimat time when the same problem occurs. By telling the time in advance you will able to avoid complaints and bigger troubles. Point If the content of the inquiry is wide clarify the scope of support If the content of the inq Bahrain Email List uiry is wide the knowlge that the person in charge should accumulate is also wide. Not only does this increase the burden on each individual but there is also the risk that problems will arise in dealing with the problem if knowlge acquisition does not progress. To solve this problem it is effective to clarify the scope of correspondence.
If you clarify how far you will respond
You will able to ruce the burden on the person in charge. If you receive an inquiry that is outside the scope of our response such as miscellaneous affairs or comp Email Data laints take a resolute response. We tell them that we can t do what we can t handle and if . If the coverage is not clear we will try to respond to every inquiry that comes in. This will lead to inefficiency and lower productivity so careful. summary If you set up a support desk you can improve service quality and customer satisfaction ruce labor costs and ruce the burden on employees.