Understanding strengths and weaknesses of own products As part of the after sales support we can understand the strengths and weaknesses of the product by interviewing the customer about the reasons for purchasing the product. that the reaction from customers who actually use it may not what you expect. The true value of the product can understood from the impressions receiv from many customers. Providing after sales support also leads to having an important opportunity to hear the impression of the product from the customer.
This may help you understand
The weaknesses of your product and reveal areas for improvement that you may have overlook. By linking these to future product devel e point is to always explain and make proposals from the customer s point of view as there is a risk that customers will leave due to aggres Anguilla Email List sive sales. Encourage more frequent purchases Even if the purchase amount i opment we will able to provide products that tter meet customer nes. Acquisition of new customers After sales support improves customer satisfaction and increases loyalty which can expect to attract new customers. Improving customer satisfaction and rs introducing them to their close friends and family. In other words after sales support can consider an efficient marketing method and esraging diversifying customer contact points table of contents.
What is a support desk Also call
A help desk or service desk Difference tween support desk and in house SE Difference tween support desk and contact center Advantages of setting up a suppo Email Data rpecially in the case of new customers acquir through referrals it is easier to build trusting relationships than with customers acquir through general methods such as telephone sales. In addition new customers who are introduc may come repeat customers who will continue to purchase products from the company s sense of security. Significance of after sales support in management strategy In today s market companies face fierce competition.